Free Shipping To All US States (Excluding Puerto Rico, Hawaii, Alaska)
Shipping Times:
We strive to deliver your order as quickly as possible. Estimated shipping times are based on information provided by suppliers and freight companies and are subject to change without notice due to factors such as supply chain disruptions, delays in raw material production, and increased shipping demands. We appreciate your patience and understanding during these times.
Most orders will ship out within 0-2 Business Days. Once the order ships, it will take between 1-7 Business Days to get delivered.
Please note that shipping times may vary based on the brand and whether the item is made to order. Refer to the brand-specific shipping estimates below for more accurate timelines:
Brand Specific Shipping Times
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WildTop: Ships within 3–5 business days; transit time is 7–16 business days. (Estimated Delivery: 10-21 business days)
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Fas-Top: Ships within 7–12 business days; transit time is 3–7 business days.(Estimated Delivery: 10-19 business days)
Cancellations & Refunds: At Truck Bed Supplies we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom/special orders, see below).
If you have questions, please send an email to sales@truckbedsupplies.com
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (845) 579-3631, the chat in the bottom right, or email sales@truckbedsupplies.com any time.
Cancellations After The Order Has Shipped
Once an order has shipped, it can no longer be canceled. If you no longer want the item, you will need to wait until it is delivered and then initiate a return. A Return Merchandise Authorization (RMA) number is required to properly return the item.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for custom-made and Made-to-order products.
Refunds and Returns.
If you need to exchange your product, you may do so, as long as the product has not been used or opened. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 20% restocking fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return.
Please Read the Following
When you are making a purchase from Truck Bed Supplies, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Truck Bed Supplies within 24 hours of the product being delivered.
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I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
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I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
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I understand that if my order has left the warehouse, that I am unable to receive a full refund.
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I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
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I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Truck Bed Supplies.
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I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Truck Bed Supplies (such as manufacturing and logistical constraints of our partner companies).
Damages
If a package appears to have been damaged during shipping, most likely the item is still okay. Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should take any pictures and make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage tosales@truckbedsupplies.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 48 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 48 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
If you choose to return an item for any reason other than shipping damage or product defects within 30 days of receiving it, please contact us first to obtain a Return Merchandise Authorization (RMA) number and the correct return address. Please note that return addresses may differ from the original shipping address, so it's important to reach out before sending your item back. You, the customer, are responsible for all return shipping costs, including any insurance. Once we receive the item and confirm that it is unused and undamaged, we will issue a full refund, minus a 20% restocking fee.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Contact Information
If you have any questions or concerns regarding our shipping and return policy, please contact us below:
Business Name: Truck Bed Supplies
Email: sales@truckbedsupplies.com
Phone Number: (845) 579-3631
Customer Service Hours: Mon-Fri 8am-6pm EST
